We believe every question is important, but a few are more frequently asked.
How long does shipping take?
All orders placed with Ski Guy are pre-orders and will be fulfilled within 2-3 weeks from the order date. Once shipped, delivery times vary depending on your location and chosen shipping method.
Can I make changes to my order after I purchase?
Since all orders are pre-orders, we allow changes within 24 hours of placing your order. Please contact our support team as soon as possible to request modifications.
Where is my package?
Once your order has shipped, you’ll receive a tracking number via email. Since our products are pre-orders, your package will be shipped within 2-3 weeks of purchase. If you haven’t received a tracking update after this time, feel free to reach out to us.
I entered the incorrect address; what do I do?
If you made an error with your shipping address, please contact us within 24 hours of placing your order. After this window, we may not be able to update your details, and you may need to reorder.
What if an item I order goes out of stock?
If an item in your pre-order becomes unavailable, we will notify you immediately and provide options for a replacement or refund.
How much does shipping cost?
Shipping costs vary based on your location and the shipping method selected at checkout. You can see the estimated shipping cost before completing your purchase.
How do I make a return?
We accept returns on eligible items within 14 days of delivery. Items must be unused and in their original packaging. Please visit our returns page or contact our team to start a return.
Am I responsible for international duties and taxes?
Yes, international customers may be responsible for duties, taxes, and customs fees, which vary by country. These charges are determined by your country’s customs regulations and must be paid upon delivery.
